Associate Customer Support (Japanese

Designation: Associate Customer Support
Location: Cyberjaya, Malaysia
Salary range: RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance
Work mode:  Full time office mode
Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)
Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Language proficiency required: Japanese
***Prior Experience in Ecommerce preferred***

Experience: NA


Position Summary: 
Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities
•    Handle phone calls with customer queries and provide resolution to end users
•    Escalate priority issues per Client specifications to the immediate lead as applicable
•    Provide inputs on process changes and best practices. 
•    Stay updated with new updates, process changes and updates.
•    Maintain Exemplary Attendance and Punctuality
•    Any Ad-hoc responsibilities as designated by the supervisor
         Key Deliverables (KRA Measure)
•    Provide exemplary customer satisfaction 
•    Meet quality standards on all handled contacts 
•    Complete 9 hours of staffed time on all rostered days
•    Handle contacts while maintaining KPI targets as per agreed limits
        
Applicant’s Specifications & Qualification:

•    Excellent customer service skills  
•    Excellent verbal communication skills in Japanese
•    Passionate towards serving the customer and displays high levels of customer obsession
•    Open to work in rotational and night shifts
•    Candidate must be college or vocational school graduates or possess comparable work       experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
Global sourcing is open — candidates can be based anywhere in the world
Visa support will be provided for eligible candidates

Education: 

High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.
  

Assessments:

JP LAT (Attached)-> answer sheet is provided
Typing test link: https://10fastfingers.com/typing-test/japanese

 
Hiring approach:

Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
RMG Pre-screening
Ops round (1 ~ 2 rounds)
 
VISA processing timeline: 3~4  months post selection and submission of relevant documents

For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.