Job Opening – Associate Customer Support (Japanese) | Cyberjaya, Malaysia

Position: Associate Customer Support
Location: Cyberjaya, Malaysia
Work Mode: Full-Time | Work from Office
Additional Benefits:

• RM 500 Transportation Allowance

• Shift Allowance (Applicable for Afternoon Shift)

• Visa Sponsorship for Eligible Candidates

• One-way Flight Ticket Reimbursement

• One Week Hotel Accommodation Reimbursement (For Expat Employees)

Shift Timings

• 8:00 AM – 5:00 PM

• 9:00 AM – 6:00 PM

• 1:00 PM – 10:00 PM

• 3:00 PM – 12:00 AM (MYT)

Working Days: Rotational Shifts (Morning & Afternoon)

Role Overview

We are looking for Japanese-speaking Associate Customer Support Executives to provide exceptional customer service for an eCommerce process. The ideal candidate should be customer-focused, possess excellent communication skills in Japanese, and be comfortable working in a rotational shift environment.

Prior experience in the eCommerce industry is preferred.

Key Responsibilities

• Handle customer queries through phone calls and provide timely resolutions.

• Escalate priority issues to the Team Lead as per client guidelines.

• Maintain high-quality customer service standards.

• Stay updated with process changes and new product/service information.

• Meet daily productivity and quality KPIs.

• Maintain excellent attendance and punctuality.

• Perform additional tasks assigned by the supervisor.

Key Performance Indicators (KPIs)

• Deliver excellent customer satisfaction.

• Achieve quality standards on all customer interactions.

• Complete 9 hours of staffed time on rostered days.

• Meet productivity and operational targets.

Eligibility Criteria

Language Requirement (Mandatory)

• Native Japanese Speaker OR

• JLPT N1 Certified

• JLPT N2 will not be considered.

Education & Experience

• University Graduate / Students Graduating in 2026: Freshers can apply.

• Vocational College Graduate: Minimum 4–5 years of work experience.

• High School Graduate: Minimum 7–8 years of work experience.

Preferred Skills

• Excellent verbal communication in Japanese.

• Strong customer service orientation.

• Passion for delivering outstanding customer experiences.

• Willingness to work rotational shifts.

• eCommerce customer service experience is an advantage.

Global Hiring

• Candidates from any country are welcome to apply.

• Visa sponsorship is available for eligible candidates.

Selection Process

1. Japanese Language Assessment (JP LAT)

2. Japanese Typing Test

3. RMG Pre-Screening

4. Operations Interview (1–2 Rounds)

Typing Test: https://10fastfingers.com/typing-test/japanese
(Candidates must submit a screenshot of their typing test score.)

Visa Process

• Visa processing time: 3–4 months after selection and submission of required documents.

• For expatriate employees:

  • One-way flight ticket reimbursement.

  • One-week hotel accommodation reimbursement.

Apply Now!

If you meet the eligibility criteria and are looking for an exciting international career opportunity in Malaysia, we'd love to hear from you.

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