Associate Customer Support - Japanese Speaker

Job Title: Associate Customer Support - Japanese Speaker  

Company: Hiring for Global E-commerce Client  

Location: Cyberjaya, Malaysia  

Work Mode: Full Time | Onsite  

Shift Type: Rotational Shifts  

Shifts: 8AM-5PM / 9AM-6PM / 1PM-10PM / 3PM-12AM MYT  

Working Days: Rotational. Morning and Afternoon shifts  

Salary: RM 8,000 to RM 10,000 Basic per month depending on CS experience  

Additional Allowances: RM 500 Transportation Allowance + Shift Allowance applicable for afternoon shift  

Position Summary:  

Handle live contacts of customers and provide appropriate solutions to their queries.

Roles and Responsibilities:

- Handle phone calls with customer queries and provide resolution to end users

- Escalate priority issues per client specifications to the immediate lead as applicable

- Provide inputs on process changes and best practices

- Stay updated with new updates and process changes 

- Maintain exemplary attendance and punctuality

- Handle any ad-hoc responsibilities as designated by the supervisor

Key Deliverables:

- Provide exemplary customer satisfaction

- Meet quality standards on all handled contacts

- Complete 9 hours of staffed time on all rostered days

- Handle contacts while maintaining KPI targets as per agreed limits

Applicant Specifications and Qualification:

- Excellent customer service skills

- Excellent verbal communication skills in Japanese

- Passionate towards serving customers and displays high levels of customer obsession

- Open to work in rotational and night shifts

- Candidate must be college or vocational school graduates or possess comparable work experience

Education and Experience:

- High School Graduate: Requires at least 7-8 years of working experience

- Vocational College Graduate: Requires at least 4-5 years of working experience

- University Graduate / To be Graduated in 2026: No working experience required

- Prior experience in Ecommerce preferred

Key Highlights:

- Language Requirement: Native Japanese speakers or JLPT N1 certified candidates. JLPT N2 will not be acceptable

- Global sourcing is open. Candidates can be based anywhere in the world

- Visa support will be provided for eligible candidates

How to Apply:  

Interested candidates can share their updated resume.