Associate Customer Support

Language proficiency required: Japanese

Prior Experience in Ecommerce preferred

Experience: NA

Position Summary:
Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
Global sourcing is open — candidates can be based anywhere in the world
Visa support will be provided for eligible candidates

Education:

High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Assessments:

JP LAT (Attached)-> answer sheet is provided
Typing test link: https://10fastfingers.com/typing-test/japanese

Hiring approach:

Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
RMG Pre-screening
Ops round (1 ~ 2 rounds)

VISA processing timeline: 3~4 months post selection and submission of relevant documents

For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.