Associate, Interpretation Support (Cantonese) | Work From Home | Malaysia 

Project: Healthcare Interpretation Support
Designation: Associate – Interpretation Support
Language: Cantonese & English
Work Mode: Work From Home
Employment Type: Contract (6 Months + 12 Months Renewable)
Working Days: Monday – Friday (5 Days a Week)
Weekly Off: Saturday & Sunday
Shift: Permanent Night Shift

 Benefits

Wi-Fi Allowance: RM 150/month

Night Shift Allowance: RM 25/night

Estimated Monthly Night Shift Allowance: RM 550 (Approx. 22 Working Days)

Performance Incentives

Shift Timings

• 9:00 PM – 6:00 AM

• 10:00 PM – 7:00 AM

About the Role

Tech Mahindra is looking for Cantonese & English-speaking Interpretation Support Associates to join its Healthcare Interpretation project.

In this role, you will provide real-time consecutive over-the-phone interpretation between healthcare professionals in the United States and Cantonese-speaking patients. You will ensure accurate communication while maintaining professionalism, confidentiality, and neutrality during every interaction.

Fresh graduates with excellent language skills are encouraged to apply.

Key Responsibilities

• Provide real-time consecutive interpretation between English-speaking healthcare professionals and Cantonese-speaking patients.

• Accurately interpret conversations without adding, omitting, or changing the intended meaning.

• Maintain first-person interpretation throughout live conversations.

• Support healthcare-related conversations involving doctors, nurses, patients, insurance providers, and medical staff.

• Handle sensitive and emergency healthcare calls professionally.

• Maintain confidentiality and comply with interpreter ethics and company policies.

• Remain neutral and avoid providing personal opinions or advice.

• Attend training sessions, coaching, quality reviews, and feedback sessions.

• Maintain schedule adherence, attendance, and performance KPIs.

• Work independently in a remote work environment.

Eligibility Criteria

Education

• High School Graduate / SPM

• Diploma

• Bachelor's Degree

Experience

• 0–5 Years

• Freshers are welcome to apply.

• Candidates with experience in Interpretation, Translation, Healthcare, Customer Service, Contact Center, BPO, Journalism, or Media will have an added advantage.

Language Requirements

• Fluent in Cantonese

• Strong English communication skills (B2+/C1 preferred)

• Excellent listening, speaking, reading, and comprehension skills

• Clear pronunciation and professional communication

Required Skills

• Consecutive Interpretation

• Active Listening

• Excellent Memory Retention

• Attention to Detail

• Customer Service

• Healthcare Interpretation

• Medical Terminology

• Professional Communication

• Confidentiality & Ethics

• Ability to work independently from home

Preferred Candidate Profile

Ideal candidates with experience or interest in:

• Cantonese Interpretation

• English–Cantonese Translation

• Healthcare Support

• Medical Interpretation

• Customer Service

• Contact Center / BPO

• International Voice Process

• Work From Home Roles

Freshers with excellent Cantonese and English communication skills are encouraged to apply.

Assessment Process (Mandatory)

Before proceeding to the interview, candidates must complete the language assessment and inform the recruitment team after completion.

Assessment Link (Cantonese):
https://forms.office.com/r/20puNhje4k

(Please mention in your application or response that you have completed the assessment.)

Why Join Tech Mahindra?

• Work From Home opportunity

• Attractive salary package with allowances

• Fixed weekends off

• Performance incentives

• Opportunity to work on an international healthcare project

• Excellent career growth in language interpretation and customer support

Apply Now!

If you are fluent in Cantonese and English and are looking for an exciting Work From Home opportunity in the healthcare interpretation domain, we encourage you to apply today.