Content Moderation Specialist – Mandarin + English

Gratitude Inc

299 Views

17 hours ago

0-4 Year(s)

RM 3 - RM 4 Thousand p.m

Job Description

Key Skills

Mandarin Content Moderator Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

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Job Details

• Job Title: Content Moderation Specialist

• Location: One Precinct, Bayan Baru Pulau Pinang

• Shift: 5 working days (Rotational Shift)

Salary Range: MYR 2700 – MYR 3200

• Languages: English and Mandarin

• Intakes: August 2023 (16th, 21st, 28th, 31st)*

Responsibilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

• Conduct basic data analysis and deliver defined process report.

• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.

• Collaborate with other functions of the E-commerce business unit to complete the designated work to meet the team’s goal

Qualifications

• Excellent written and verbal communication skills in English and Mandarin.

• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity

• Flexible for shifting schedule and changes along with it

• Compliance or moderation operations experience is preferred - Strong analytical and research skills.

• Ability to work in a fast and evolving environment with detail-oriented focus.

• Able to work in Rotational Shift and Rotational Off days.

Role

Fresher

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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