Customer Relationship Management Specialist

Gratitude Inc

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15 hours ago

0-1 Year(s)

Job Description

Key Skills

Mandarin english

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Customer Success Specialist (English and Mandarin)

Are you passionate about providing exceptional customer support? Do you possess excellent communication skills in both English and Mandarin? If so, we have an exciting opportunity for you to join our team as a Customer Success Specialist!

Role Overview:

As a Customer Success Specialist, you will play a crucial role in ensuring our customers have a seamless and satisfying experience with our brand. You will be responsible for handling customer inquiries, addressing concerns, and assisting them in placing online orders through our website shopping channel. Your friendly and professional demeanor will be vital in providing support through inbound phone calls and email channels. Your expertise will help safeguard our customers' personal and financial payment data, ensuring their privacy is protected at all times.

Responsibilities:

Support customers in navigating our website and placing online orders.

Provide timely and efficient support via inbound phone calls and email channels.

Process payments and handle confidential client information securely.

Proactively address customer concerns to maintain our brand reputation and foster customer loyalty.

Identify and escalate priority issues to appropriate channels as needed.

Collaborate with team members to improve the overall customer support experience.

Share suggestions and recommendations to enhance service quality.

Stay up-to-date with job knowledge and skills through continuous learning and training.

Meet key performance indicators set by the company and client.

Adhere to company and client policies and procedures.

Requirements:

Fluent in English and Mandarin, both spoken and written.

Minimum of 6 months' work experience in customer support (any industry).

Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.

Call center experience is a plus but not mandatory.

Possess critical thinking skills, a proactive attitude, and composed communication in challenging situations.

Able to receive continuous feedback and thrive in a fast-paced working environment.

Why Join Us:

Be part of a dynamic and customer-focused team.

Opportunity to use your language skills to assist customers globally.

Continuous learning and training to enhance your skillset.

Competitive compensation package and benefits.

If you are enthusiastic about providing top-notch customer support, thrive in a fast-paced environment, and are proficient in both English and Mandarin, we would love to hear from you!

Application Instructions:

To apply for the Customer Success Specialist position, please send your resume to kingsley@gratitudeindia.com. We look forward to reviewing your application and getting to know you better!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.