Customer Service Advisor - Gaming (Mandarin/Native Thai/Vietnamese/Korean)
Gratitude IncCustomer Service Advisor - Gaming (Mandarin/Native Thai/Vietnamese/Korean)
Job Description
Key Skills
151 candidate(s) have already applied for this Job. Apply now
key skills: gaming
Location: Kuala Lumpur
2 years in CS experience
(email support) + Gaming level in Genshin Impact/Honkai Stair Rail.
(the candidate need to play one of Hoyoverse game)
The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the
Internet depending upon client requirements. This position provides customer service support and
resolution of routine problems regarding client's product or services. It is for China and Taiwan market.
Essential Functions/Core Responsibilities:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and
resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon
procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or
more senior staff.
Candidate Profile
• High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally in Mandarin
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and
professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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