Customer Service Advisor-Mandarin
Gratitude IncCustomer Service Advisor-Mandarin
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Title - Customer Service Advisor
DOJ - 22nd July and 5h Aug
Location - KL Sentral
Salary - Upto 4100 MYR plus 500 complexity allowance
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Role
Mandarin Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Hiring For Bahasa Customer Service in Kerinchi
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Bahasa Customer Service in Bandar Bera
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Pahang, Malaysia
Associate Customer support -Japanese Language
Gratitude Inc0 - 19 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
Hiring For Mandarin Customer Service in Ipoh
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Perak, Malaysia
0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia
Business Development / Project Sales / Sales Executive.
Gratitude Inc3 - 4 Year(s)
Confidential
Kuala Lumpur, Malaysia
3 - 4 Year(s)
RM 3 - RM 9 Thousand p.m
Selangor, Malaysia
1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Telemarketer - Portuguese
Gratitude Inc1 - 3 Year(s)
RM 8 - RM 9 Thousand p.m
Cyberjaya, Malaysia
Customer Service Mandarin/Cantonese Speakers
Gratitude Inc0 - 1 Year(s)
Confidential
Pulau Pinang, Malaysia