Customer Service Advisor - Mandarin Speakers (XSO Process) DOJ 22nd & 29th July and 5th Aug

Gratitude Inc

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1 month ago

Customer Service Advisor - Mandarin Speakers (XSO Process) DOJ 22nd & 29th July and 5th Aug

3-5 Year(s)

Kuala Lumpur

Job Description

Key Skills

Mandarin Must be fluent in speaking both Mandarin and English

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MMTitle - Customer Service Advisor

DOJ - 22nd July and 5h Aug

Location - KL Sentral

Salary - Upto 3800 MYR

• Understand customer enquiries and respond via applicable channels: email, chat and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write and speak fluently in English, native speakers in their native language

Role

Mandarin Language Expert

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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