CUSTOMER SERVICE ADVISOR (MOS)- BAHASA INDONESIAN SPEAKING

Gratitude Inc

2098 Views

16 hours ago

0-1 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service

21 candidate(s) have already applied for this Job. Apply now

Job Details

Company: Top BPO in Malaysia

Title : Customer Support Specialist (MOS) -Bahasa Indonesian + English Speaking

Location: Livingston, George Town, Penang

Shift: 5 working days (rotational shift)

Job Highlights

Visa Expedition + one way flight ticket + 1 week accommodation

Premium Workspaces

Inclusive and diverse work environment

Young, energetic, and supportive team!

On site Trainings & Career Development

Overview

So, what will you be doing as a Customer Support Specialist?

In this exciting and strategic customer-facing role, you'll play a crucial part in driving platform adoption success and building strong relationships with our valued customers.

As a Specialist, you excel at understanding customer needs and providing enlightening solutions. You welcome customers, offer guidance, and assist with product setup. Your role includes visual merchandising and supporting team members. Keeping yourself updated on products and initiatives, you ensure exceptional customer interactions. Your success is gauged by team and individual productivity and overall store performance. You take pride in fostering lasting customer relationships. Working with us brings many benefits. Our people are our most asset.

Get ready to make a real impact and contribute to the success of our customers and our platform!

Your Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Requirements

Familiarity with IOS and/or MacOS, or comparable technology is preferred.

Fluent in the required language Bahasa Indonesian & English (speaking, reading, and writing)

Experienced in technical troubleshooting.

Familiarity with various devices (smartphones, tablets, PCs).

Analytical skills for resolving complex issues.

Proficient in navigating multiple systems and tools.

Self-managing in fast-paced environments.

Embraces challenges and takes on additional responsibilities.

Maintains professionalism and composure under pressure.

Accepts feedback, welcomes coaching, and demonstrates growth.

Willing to Relocate to Penang

Willing to work rotational shift

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Saloni Anand Karan

Recruiter - Gratitude Inc

NA, malaysia

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Pulau Pinang, Malaysia

Details