Customer Service Agent (Korean Speaking)
Gratitude IncCustomer Service Agent (Korean Speaking)
Job Description
Key Skills
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Job Expectations:
• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Making outbound calls to the hotel in urgent cases.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language (Korean)
Skills Required:
• High school in any discipline with 0 - 1 year customer service experience
• Excellent command over excellent communication skills and strong command over the local
language/ language off support in the region.
• Excellent Customer Service Skills.
Salary: RM8,000 to RM9,000 total
Timings: 9am to 6pm, Mon to Sun (Rotational)
Language criteria: Korean
Role
Any Other
Timings
Rotational Shifts (Contract To Hire)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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