Customer Service Agent-Mandarin or Cantonese Voice Support
Gratitude IncCustomer Service Agent-Mandarin or Cantonese Voice Support
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title : Customer Service Agent
Mandarin or Cantonese Voice Support
Requirement: Degree/Diploma/SPM holder with no experience needed
Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)
Salary: RM4000-RM4500 + Night shift allowance
Working Roster
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break
twice
Role & Responsibilties:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement. - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Requirements: - Minumim 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by
step problem solving. - Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be
responsive - Always acknowledge and deliver respond to Team leader or supervisor.
- Flexible and quickly adapt to new processws and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.
Role
Any Other
Timings
Day Shift (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
B2B Sales Mandarin and English
Gratitude Inc1 - 2 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
CCE - Mandarin + Cantonese
Gratitude Inc2 - 6 Year(s)
RM 3 - RM 4 Thousand p.m
Johor Bahru, Malaysia
Operations Manager
Gratitude Inc3 - 5 Year(s)
RM 25 - RM 30 Thousand p.a
Kangar, Malaysia
Team Leader - Mandarin (Local Malaysian)
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia
Content Moderator - Korean Speaker
Gratitude Inc0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia
Customer service Specialist English+ Mandarin
Gratitude Inc1 - 10 Year(s)
Confidential
Bayan Lepas, Malaysia
CSR - Mandarin and Cantonese Bilingual
Gratitude Inc0 - 1 Year(s)
RM 3 - RM 4 Thousand p.m
Kuala Lumpur, Malaysia
Transformation Manager
Gratitude Inc4 - 6 Year(s)
RM 90 - RM 95 Thousand p.a
Kuala Lumpur, Malaysia
japanese speaker
Gratitude Inc1 - 3 Year(s)
RM 5 - RM 10 Thousand p.a
Kuala Lumpur, Malaysia
Digital Marketing
Gratitude Inc2 - 3 Year(s)
RM 5 - RM 55 Thousand p.a
Kuala Lumpur, Malaysia