Customer service Associate ( Native Japanese ) for a Top BPO.
Gratitude IncCustomer service Associate ( Native Japanese ) for a Top BPO.
Job Description
Key Skills
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Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional
addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a
critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new
challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
What will you do
Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues,
content & basic site and application navigation.
Provide account and application support to our viewers, specifically with regards to software functionality &
troubleshooting of system configurations and network settings.
Give accurate and real-time responses to viewer inquiries.
What To Bring
Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.
Excellent in typing, phone, and computer navigation skills.
Good comprehension and documentation skills.
Ability to navigate the Internet, email, and Instant Messenger.
Familiarity with digital streaming services and devices.
Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the
needs of our viewers or our team.
Communicate effectively and professionally with others, from viewers to fellow advocates.
Strong time management skills to ensure productivity in alignment with department standards.
Value accountability across the board and take ownership of issues from start to finish.
Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open
holidays) with 24 hour support.
Must have access to dependable transportation.
High school diploma, plus one or more years of experience in customer service.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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