CUSTOMER SERVICE- ENGLISH SPEAKER
Gratitude IncCUSTOMER SERVICE- ENGLISH SPEAKER
Job Description
Key Skills
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Job description:
A customer service representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers.
Shifting schedule ( mon-fri).
Roles and responsibilities:
Responsibilities and Accountabilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.
Skills:
- Strong communication skills.
- Problem-solving abilities. and a customer-centric mindset are essential.
- Adaptable, proactive, and having a positive attitude.
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Qualifications:
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension).
Experince:
• Minimum of 1 year work experience in customer services / sales related
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Role
Other Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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