Customer Service Executive - Bahasa

Gratitude Inc

1987 Views

18 hours ago

1-5 Year(s)

Pulau Pinang (Batu Maung, Gelugor, Jelutong, Sungai Jawi, Georgetown)

Job Description

Key Skills

Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound process International BPO BPO/ITES customer support Indonesian

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Job Title: Customer Service Execuitive (Bahasa Indonesian Speaking)

Location: Georgetown, Penang

Shifts: Rotational Shifts

Work Type: Work From Office

About Company:

The company is one of the largest BPO service provider companies in Malaysia and is a multilingual hub that supports services in more than 20 languages and dialects in Asia. It has with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today & is also a Great Place to Work (GPTW) certified company.

Your Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Requirements

Familiarity with IOS and/or MacOS, or comparable technology is preferred.

Fluent in the required language Bahasa Indonesia and English (speaking, reading, and writing)

Experienced in technical troubleshooting.

Familiarity with various devices (smartphones, tablets, PCs).

Analytical skills for resolving complex issues.

Proficient in navigating multiple systems and tools.

Self-managing in fast-paced environments.

Embraces challenges and takes on additional responsibilities.

Maintains professionalism and composure under pressure.

Accepts feedback, welcomes coaching, and demonstrates growth.

Willing to Relocate to Penang

Willing to work rotational shift

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Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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