Customer Service Executive | Mandarin | Cantonese | English | E-Hailing | Customer Support | Live Chat | Email Support

About the Role

We're looking for Customer Service Executives fluent in Traditional Mandarin, Cantonese, and English to join a leading Hong Kong E-Hailing Customer Support team. This role is ideal for candidates with strong multilingual communication skills who enjoy helping customers through voice, live chat, and email support.

Whether you're an experienced customer service professional or looking to build your career in the BPO industry, this is an excellent opportunity to work with a global customer support team.

Key Responsibilities

• Handle customer inquiries via phone, live chat, and email.

• Resolve customer concerns related to e-hailing services, accounts, bookings, payments, and general inquiries.

• Provide professional, accurate, and timely customer support.

• Meet customer satisfaction, quality, productivity, KPI, and SLA targets.

• Maintain accurate records of customer interactions and follow established procedures.

• Manage multiple customer requests efficiently in a fast-paced environment.

• Collaborate with team members to deliver an outstanding customer experience.

Qualifications

• Minimum 18 years old.

• Completed SPM, UEC, or IGCSE qualification.

• Fluent in Traditional Mandarin, Cantonese, and English (Reading, Writing, and Speaking).

• Good computer literacy and typing skills.

• Strong communication, multitasking, and problem-solving abilities.

• Customer service, call center, live chat, or email support experience is an advantage but not mandatory.

Benefits

• Basic Salary

• Monthly Allowance

• Shuttle service provided.

• Opportunity to work on an international Hong Kong customer support project.

• Walk-in interviews or virtual interviews available for outstation candidates.

• Training and career development opportunities.

Eligibility (Non-Negotiable)

• Candidates must be at least 18 years old.

• SPM, UEC, or IGCSE qualification is mandatory.

• Fluency in Traditional Mandarin, Cantonese, and English is mandatory.

• Must be willing to work onsite in Johor Bahru.

• Must be willing to work 24-hour rotational shifts, including weekends and public holidays.

• Good computer literacy, typing skills, and the ability to multitask are required.

• Your CV should clearly highlight your language proficiency, education, customer service experience (if any), and current location. Profiles that meet the mandatory requirements will be prioritized for screening.

Apply now by sharing your updated CV along with your Current Location, Current/Expected Salary, Notice Period, and language proficiency details.