Customer Service Executive (Mandarin Speakers)

Gratitude Inc

1182 Views

18 hours ago

0-9 Year(s)

RM 3 - RM 5 Thousand p.m

Johor

Job Description

Key Skills

Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre BPO Experience

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Customer Service Executive (Mandarin Speakers)

Your role in the company:

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedbacks, and other raising issue related to the company's products.

Provide solutions to customers’ general inquiries, complaints, reviews, feedback through calls, live chats, and emails.

Respond to customer queries in a timely and accurate way.

Manage customers' expectations.

To exceed customers expectation in terms of customer service & accurate information

Work in a team to achieve the required KPI elements and SLA

Requirements:

Candidate must possess at least an SPM

Required language(s): Fluent in Mandarin & English.

Ability to craft messages in a concise, chat format rather than paragraph form.

Must be able to work varied shifts, weekends, and holidays

Additional Allowances: KPI and Agent Allowance.

Basic Salary:

RM3000 - RM4500

KPI allowance & other allowances are provided as well.

• *How to Apply:**

If you meet the requirements and are ready to join immediately, please send your application to [bpojobsatglance@gmail.com](mailto: bpojobsatglance@gmail.com). Include your resume, a brief cover letter, and any relevant certifications.

• *Note:** This is an excellent opportunity for individuals looking to contribute to a dynamic team and enhance their career in content moderation. We look forward to welcoming a motivated and skilled professional to our team.

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Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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