Customer Service Executive (Mandarin/Cantonese)

Gratitude Inc

1188 Views

21 hours ago

1-4 Year(s)

RM 2 - RM 3 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

Customer Relations Customer Service Mandarin Cantonese english Customer oriented Customer Engagement Customer Care customer support Must be fluent in speaking both Mandarin and English Fluent both Cantonese and English Proficient in English

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Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese & English

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Training Period : 1 month

Basic Salary (RM)

*** Traditional Mandarin & English***: 3,000

Mandarin, Cantonese & English r: 2,100

Key Performance Indicator (KPI)- 400

Night Shift Allowance- 300

Overtime- If require

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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