Customer service-mandarin speaker
Gratitude IncCustomer service-mandarin speaker
Job Description
Key Skills
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Open and maintain customer accounts by recording account information
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Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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Maintain financial accounts by processing customer adjustments
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Recommend potential products or services to management by collecting customer information and analyzing customer needs
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Prepare product or service reports by collecting and analyzing customer information
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Contribute to team effort by accomplishing related results as needed
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Manage large amounts of incoming calls
Role
Customer Service Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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