Customer Service Mandarin/English Executive

Gratitude Inc

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2 months ago

Customer Service Mandarin/English Executive

1-2 Year(s)

2 - 3 Thousand p.m

Johor (Kahang)

Job Description

Key Skills

Customer Service Customer Care customer contact management experience

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Job Title : Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese & English

Salary - 3000 MYR plus Allowance upto 700 MYR for Mandarin plus English Speakers

Joining Bonus - Upto 5000 MYR.

DOJ: 3rd, 10th and 31st July

Location - Johor Bahru & Ara Damansura

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Working days- 5.5 / 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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