CUSTOMER SERVICE REPRESENTATIVE

Gratitude Inc

1620 Views

19 hours ago

2-4 Year(s)

RM 3 - RM 4 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service Japanese language english

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Job Overview: As a Customer Service Representative for our airline, you will be responsible for delivering unparalleled service to our Japanese and English-speaking passengers. This role requires prior experience in customer service within the airline industry, coupled with fluency in both Japanese and English languages.

Responsibilities:

Provide excellent customer service to Japanese and English-speaking passengers through various channels, including phone, email, and chat.

Utilize your airline industry experience to address inquiries related to reservations, flight information, baggage, and other travel-related matters.

Assist passengers with changes to bookings, cancellations, and other service-related requests.

Resolve customer issues and complaints promptly and professionally.

Collaborate with internal departments to ensure a seamless and efficient customer experience.

Maintain accurate records of customer interactions and transactions.

Stay updated on airline policies, procedures, and industry developments.

Qualifications:

Diploma or above in any discipline.

Fluency in both Japanese and English, with excellent verbal and written communication skills in both languages.

Prior experience in customer service within the airline industry is mandatory.

Strong interpersonal skills with the ability to work collaboratively in a team.

Detail-oriented with excellent organizational and multitasking abilities.

Proficient in using airline reservation systems and customer service software.

A positive attitude and a commitment to delivering top-notch customer service.

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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