Customer Service Specialist – Taiwanese (Native)

Gratitude Inc

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Customer Service Specialist – Taiwanese (Native)

1-4 Year(s)

Pulau Pinang

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Job Description

Key Skills

Customer Service Problem Solving Customer Management Communication Skills

1 candidate(s) have already applied for this Job. Apply now

Job Title : Customer Service Specialist – Taiwanese (Native)

Job Summary

We are hiring Customer Service Specialists with Native Taiwanese language proficiency to join our customer service team in Penang, Malaysia. The successful candidate will be responsible for assisting customers, handling inquiries, resolving service-related concerns, and providing professional support in Taiwanese.

Key Responsibilities

Handle customer inquiries and provide accurate information in Taiwanese.
Assist customers with service-related requests and concerns.
Resolve customer issues professionally and efficiently.
Maintain a high standard of customer service and communication.
Follow company procedures, policies, and service guidelines.
Document and update customer interactions accurately.
Escalate complex issues to the appropriate team when required.

Requirements

Native Taiwanese speaker – Mandatory.
Bachelor’s degree or equivalent degree – Mandatory for EP processing.
Strong verbal and written communication skills.
Customer service experience is preferred.
Willingness to work on rotational shifts.
Willingness to work in Penang, Malaysia.
Candidates must be able to meet the employment pass (EP) processing requirements.

Shift Schedule

Monday–Friday: Between 9:00 AM and 10:00 PM
Saturday–Sunday: 9:00 AM to 6:00 PM

The schedule is divided into 2 shifts and operates on a rotational basis.

Work Schedule: 5 working days + 2 days off

Compensation

Monthly Salary: RM 8,500 – RM 8,900
Language Allowance: Included in the stated salary
Language Eligibility: Native Taiwanese only

Important Eligibility

Native Taiwanese language proficiency is strictly mandatory.
A degree is mandatory for Employment Pass (EP) processing.
Candidates must be willing to work rotational shifts and relocate/work in Penang, Malaysia.
3 positions available.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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