customer service specialist

Gratitude Inc

1387 Views

16 hours ago

1-3 Year(s)

RM 3 - RM 6 Thousand p.m

Job Description

Key Skills

Communication Communication Skills BPO Skills BPO Operations BPO industry BPO Call center good communication skills International BPO BPO/ITES bpo

1 candidate(s) have already applied for this Job. Apply now

Salary : MYR 3k - MYR 6k

Local Malaysian

Chinese Speaking Compulsory

Role Summary

The incumbent is responsible for achieving sales target by promoting our Wiring Devices (PL2),

Residential Systems (PL3), Building Systems (PL4) and PVC Conduits and Equipment (PL9) product

lines to the Retailers, Contractors, Investors.

Role Responsibilities

 Acquire deep product knowledge on all Legrand’s products

 Understand the profile and buying needs of Customers (C) and expand Legrand’s support

and businesses, by providing professional pre-sales and post-sales services, including

technical support

 Prospect new customers and developers, conducting cold-calls and sales visits pipelines

 Promote product lines through solid sales presentation, and together with Marketing

through events and networking sessions

 Responsible for preparing concept proposals, specifications, quotations and generating sales

turnover according to targets

 Be a trusted partner and support to Customers (Retailers, Contractors, Investors) by

providing professional pre-sales and post-sales services, including technical support

 Develop a clear understanding of all products and provide training (internal and external)

when required

 Carry out product presentations to prospective accounts

 Responsible for pricing enquiries, follow-up orders and delivery schedules

 Provide sales report to Head of Sales

Role Requirements

 Minimum 2 years’ experience in sales (especially in construction line)

 Strong customer focus, an advocate of excellent customer service

 Sales-driven, to meet business targets and goals

 Ability to provide an appropriate support for sales and satisfy customers’ expectations

 Excellent interpersonal skills with ability to converse in English, Malay, and Chinese dialect

 Possess own transport

 Ready to travel as when is required to Klang Valley, or any places in peninsular Malaysia

 Candidates that are fluent in both Mandarin and English are preferred because the work

needs candidates to interact with Mandarin-speaking customers.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tapaksha Ravariya

Recruiter - Gratitude Inc

NA, india

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