Customer Service Executive (English + Bahasa Speaker)

Role: Customer Service Executive (English + Bahasa Speaker)  

Project: E-Hailing & Deliveries Service (Back-Office)  

Location: Johor Bahru  

Contract Period: 24 months  

Working Days: 5 days  

Working Shift: Monday to Friday. Compulsory working on Public Holidays

- 9 am - 6:30 pm

- 10am - 7:30 pm

Language Proficiency: English, Bahasa Melayu  

*Qualification*: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

*Salary Package:

- Basic Salary (RM): 2,100.00

- Key Performance Indicator (KPI): 200

Public Holiday Rate: Yes  

Overtime: If Require  

Training Provided: Yes  

Shuttle Services Provided: Yes  

Job Descriptions:

- Provides continuous helpdesk support via telephone, chat & email related to the product.

- Employ high level of interpersonal & communication skills while solving customer's issues.

- Conducts basic probing to determine the next action to customer's enquiries.

- Exceeding customer expectations in terms of customer service and providing accurate information.

- Working in a team to achieve the required KPI elements and SLA.

- Good computer literacy.