Customer service Specialist English+ Mandarin

Gratitude Inc

352 Views

19 hours ago

2-10 Year(s)

RM 3 - RM 4 Thousand p.m

Job Description

Key Skills

Customer Relations Customer Service Customer Management

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Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Target start Date :ASAP, July

Customer Success Specialist English + Mandarin

Kelana Centre Point, Selangor

Backend - chat, email and documentation verification

B2 English + Mandarin CS

Logistic (International & Logistic)

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Roosevelt Egwame

Recruiter - Gratitude Inc

NA, nigeria

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