Customer Service Specialist (Mandarin)
Gratitude IncCustomer Service Specialist (Mandarin)
Job Description
Key Skills
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Job Title: Customer Service Specialist (Mandarin)
Job Overview
Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality
Responsibilities
- Ensure all communication is handled professionally and promptly but with a human touch across all channels.
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand.
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers
Location: Georgetown OR Bayan Lepas OR KL
Salary: RM 2800- RM 3300
RM 2800 - RM 3300
Mon - Fri | 9am - 10pm
Sat- Sun | 9am - 6pm
FB PENANG
RM 2800 - RM 3300
Night Shift Allowance : 30RM/Day
KPI : 200RM to 500 RM
24 /7 Rotational Shift
TIKTOK PENANG
RM 2800 - RM 3300
11am - 8pm
2pm - 11pm
Standard Chartered PLC***- KL
RM 3000 - RM 3900
Language allowance :300 RM
Night Shift Allowance : 30 RM
24 *7 Rotational Shift
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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