Customer Service Specialist - Taiwanese (Native)
Gratitude IncCustomer Service Specialist - Taiwanese (Native)
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Customer Service Specialist (Native Taiwanese)
Location: Penang, Malaysia
Language: Taiwanese – Native
Experience: Customer service experience preferred
Employment Type: Permanent
Work Schedule: 5 days working, 2 days off – Rotational Shifts
Job Description:
Handle customer inquiries and provide professional and timely assistance.
Communicate with customers in Taiwanese at a native level.
Resolve customer issues and provide appropriate solutions.
Maintain a high standard of customer service and customer satisfaction.
Follow company policies, procedures, and service standards.
Accurately record customer interactions and relevant information.
Collaborate with internal teams when escalation or additional support is required.
Shift Details:
Monday–Friday: Between 9:00 AM and 10:00 PM
Saturday–Sunday: 9:00 AM to 6:00 PM
Two-shift rotational schedule
5 working days and 2 days off
Requirements:
Must be a Native Taiwanese speaker.
Must possess a Bachelor’s Degree or equivalent, as required for EP processing.
Strong communication and customer service skills.
Willing to work on rotational shifts, including weekends.
Able to work in Penang, Malaysia.
Joining Dates:
October 26, 2026
November 26, 2026
December 26, 2026
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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