Customer Specialist
Gratitude IncCustomer Specialist
Job Description
Key Skills
8 candidate(s) have already applied for this Job. Apply now
The Customer Service Specialist interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and
- resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
- opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon
- procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Requirements
- Completed with (SPM or SPTM with at least B grade or Diploma and above)
- Minimum 1-year experience in Customer Service
- Proficiency in English
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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