CUSTOMER SUCCESS SPECIALIST (ENGLISH )ATLEAST DIPLOMA OR EQUIVALENT IN PENANG
Gratitude IncCUSTOMER SUCCESS SPECIALIST (ENGLISH )ATLEAST DIPLOMA OR EQUIVALENT IN PENANG
Job Description
Key Skills
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Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 1 year work experience in customer services / sales related
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills:
Be able to quickly and accurately understand information that is shared by customers or dealerships and summarize them in an easy-to understand way
Report accurately and without delay by correctly judging urgency and prioritizing accordingly
Polite and up-beat response on the phone
Ability to quickly acquire the necessary technical knowledge regarding features and functions of the company products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way
Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
Customer Service orientation
Customer Results/Solutions focussed
Customer Expectations Management
Active Listening Skills
Ability to handle queries and objections in a professional manner
Passionate about communication and interacting with people is key to success in this role
Able to receive continuous feedback and work in a fast-paced working environment
Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
Emotional intelligence and ability to stay calm when customers are stressed or annoyed
Good reasoning and analytical skills
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Must be able to speak, read and write in English
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Contract To Hire)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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