Customer Success Specialist -Japanese Speaking
Gratitude IncCustomer Success Specialist -Japanese Speaking
Job Description
Key Skills
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Customer Success Specialist
Location: Bangkok
Duties and Responsibilities:
-Responsible to resolve customer queries in a timely and accurate way through inbound
call, email or live chat
-Identify customer needs and assist them in using specific features and functionalities in
the client platform
-Follow-up with customers to ensure their technical issues are resolved
-Become and remain knowledgeable and suggest solutions
-Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
-Recognize trends and patterns, and escalate issues outside the company policy to the global team
Skills Required:
-Customer Service
-Japanese Speaking
-Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
-Prior working experiences in customer-oriented product environment, consulting, or operations role
-Ability to follow process and collaborate effectively to work in a team
-Excellent written and communication skills in native and English language
-Basic Knowledge on Computer Operation
Preferred Qualifications
-Inbound calls,email and chat support experience as an advantage.
-Have exceptional grammar is typing that accuracy skills
-Experience with business communication.
-Patience when handling tough cases
-High affinity and cultural awareness of political/social situations regarding the relevant market/region that would be supported
-Flexible with Shifting Schedule
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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