Customer Success Specialist (Korean native)

Gratitude Inc

526 Views

23 hours ago

0-1 Year(s)

Job Description

Key Skills

Analytical Communications Critical Thinking Customer Relations Listening Korean Language COMPUTER SKILL

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Start date: Immediate Joiner

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are: -

1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.

2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience:

• Minimum of 6 months work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation.

• Customer Results/Solutions focussed.

• Customer Expectations Management.

• Active Listening Skills.

• Ability to handle queries and objections in a professional manner.

• Passionate about communication and interacting with people is key to success in this role.

• Able to receive continuous feedback and work in a fast-paced working environment.

• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.

• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

• Good reasoning and analytical skills.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

• Must be able to speak, read and write in Korean

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adetola Fmr Agency Oyekan

Recruiter - Gratitude Inc

NA, nigeria

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