Customer Success Specialist

Gratitude Inc

575 Views

19 hours ago

0-1 Year(s)

Job Description

Key Skills

Customer Service good communication skills

1 candidate(s) have already applied for this Job. Apply now

Role: Customer Success Specialist (CSS)

Location: Malaysia George Town

Salary : competitive

Joining Date: Immediate Joiner

Language: Korea Native

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 6 months work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation.

• Customer Results/Solutions focussed.

• Customer Expectations Management.

• Active Listening Skills.

• Ability to handle queries and objections in a professional manner.

• Passionate about communication and interacting with people is key to success in this role.

• Able to receive continuous feedback and work in a fast-paced working environment.

• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.

• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

• Good reasoning and analytical skills.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Mode of application:

Candidates should send their CV to sabiodun@fmragency.com using job title as subject of the mail

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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