Customer success specialist

Gratitude Inc

722 Views

18 hours ago

0-5 Year(s)

RM 2 - RM 6 Thousand p.m

Kuala Lumpur (Lembah Pantai)

Job Description

Key Skills

Customer Relations Customer Service Mandarin Customer Care customer success customer support Must be fluent in speaking both Mandarin and English

3 candidate(s) have already applied for this Job. Apply now

Job Overview Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality

Responsibilities

   Ensure all communication is handled professionally and promptly but with a human touch across all channels

   Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

   Meet targets and requirements set by the client and management.

   Appropriate knowledge and information shared by the client and management team.

   Take the extra mile to engage with consumers

Site: ***Georgetown OR Bayan Lepas OR KL***

Salary: RM 2800- RM 3300

Georgetown

RM 2800 - RM 3300

Mon - Fri | 9am - 10pm

Sat- Sun | 9am - 6pm

PENANG

RM 2800 - RM 3300

Night Shift Allowance : 30RM/Day

KPI : 200RM to 500 RM

24 *7 Rotational Shift

PENANG

RM 2800 - RM 3300

11am - 8pm

2pm - 11pm

KL

RM 3000 - RM 3900

Language allowance :300 RM

Night Shift Allowance : 30 RM

24 *7 Rotational Shift

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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