Customer Success Specialist-(Mandarin
Gratitude IncCustomer Success Specialist-(Mandarin
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Overview Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality
Responsibilities
Ensure all communication is handled professionally and promptly but with a human touch across all channels
Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
Meet targets and requirements set by the client and management.
Appropriate knowledge and information shared by the client and management team.
Take the extra mile to engage with consumers
Skills Advanced English level (C1) both written and spoken
Excellent communication skills both written and spoken
Contact centre experience of at least 1 year
Track record of achieving targets
Problem-solving oriented
Consumer-oriented mindset
Great interpersonal skills
Technology adept
Familiarity with CRM systems
Basic IT skills, including using multiple operating systems
Research skills
Detail-oriented
Ability to work well in a team as well as on your own
Site: Georgetown OR Bayan Lepas
Salary: RM 2800- RM 3300
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Executive (E-Hailing Singapore Market)
Gratitude Inc3 - 5 Year(s)
RM 2.1 - RM 2.4 Thousand p.m
Johor, Malaysia
Inside Sales Representative - Singapore
Gratitude Inc0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia
Japanese Team leader
Gratitude Inc0 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia
Hiring For Korean Customer Service in Kupang
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kedah, Malaysia
Hiring For Bahasa Customer Service in Bandar Enstek
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Negeri Sembilan, Malaysia
Japanese Speaking Customer Service Representatives
Gratitude Inc8 - 12 Year(s)
RM 7 - RM 8 Thousand p.m
Selangor, Malaysia
CUSTOMER SUCCESS SPECIALIST (NATIVE JAPANESE )IN BANGKOK
Gratitude Inc0 - 4 Year(s)
Confidential
Kuala Lumpur, Malaysia
CSR - Mandarin Speaker - Hotel booking platform
Gratitude Inc0 - 1 Year(s)
Confidential
Pahang, Malaysia
Customer Success Specialist -Japanese Speaking
Gratitude Inc0 - 3 Year(s)
RM 60 - RM 65 Thousand p.m
Kuala Lumpur, Malaysia
Content Moderator - Native German Language
Gratitude Inc0 - 2 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Lumpur, Malaysia