Customer Success Specialist (Mandarin/English)
Gratitude IncCustomer Success Specialist (Mandarin/English)
Job Description
Key Skills
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Your Responsibilities:
• Support customers to place online orders with the client.
• Provide timely support to customers through available
communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner
that is precise and safeguards the customer’s personal and financial
payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the
client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as
and when necessary.
• Works harmoniously with other team members to identify better
ways of working and promotes a culture of continuously improving
the customer support experience.
• Maintains and improves quality of service by sharing suggestions
and recommendations.
• Keeps job knowledge and skills up to date by attending training and
continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and
client.
Requirements
• Must be able to speak, read and write in English, and Mandarin
• Minimum of 6 months’ work experience in customer support in any
industry.
• Fresh graduates are welcome with degrees in the following
disciplines: English with Communication, English for Professionals,
Mass Communication, or any related field.
• Call centre experience is not a ‘must’ but would be a distinct
advantage.
• Able to demonstrate critical thinking, a proactive attitude, and
composed communication in challenging situations.
• Able to receive continuous feedback and work in a fast-paced
working environment.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, philippines
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