Customer Success Specialist - Native Taiwanese/Native Japanese/Native Korean/non Native Japanese/Non Native Korean
Gratitude IncCustomer Success Specialist - Native Taiwanese/Native Japanese/Native Korean/non Native Japanese/Non Native Korean
Job Description
Key Skills
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*Responsibilities:*
• Ensure all communication is handled professionally and promptly but with a human touch across all channels.
• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
• Meet targets and requirements set by the client and management.
• Appropriate knowledge and information shared by the client and management team.
• Take the extra mile to engage with consumers
*Skills:*
• Advanced English level (B2) both written and spoken
• Excellent communication skills both written and spoken
• Contact centre experience of at least 1 year
• Track record of achieving targets
• Problem-solving oriented
• Consumer-oriented mindset
• Great interpersonal skills
• Technology adept
• Familiarity with CRM systems
• Basic IT skills, including using multiple operating systems
• Research skills
• Detail-oriented
• Ability to work well in a team as well as on your own
NOTE: The paperwork and relocation expenses will be handle by the company.
Role
Content Developer
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Chat
Functional Area
Content / Editors / Journalists
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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