CUSTOMER SUCCESS SPECIALIST (NATIVE THAI )IN PENANG
Gratitude IncCUSTOMER SUCCESS SPECIALIST (NATIVE THAI )IN PENANG
Job Description
Key Skills
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Qualifications
Education background:
• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language Proficiency (reading, writing, speaking and aural comprehension)
Work experience:
• Minimum of 1 year work experience in customer services / sales related
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.
Ability to handle queries and objections in a professional manner
Passionate about communication and interacting with people is key to success in this role
Able to receive continuous feedback and work in a fast-paced working environment
Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
Emotional intelligence and ability to stay calm when customers are stressed or annoyed
Good reasoning and analytical skills
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Must be able to speak, read and write in English and Thai
Responsibilities and Accountabilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Contract To Hire)
Industry
IT-Software / Software Services
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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