Customer Support Engineer (Based in Kulim)Jobs in Kulim
Gratitude IncCustomer Support Engineer (Based in Kulim)Jobs in Kulim
Job Description
Key Skills
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Customer Support Engineer (Based in Kulim)Jobs in Kulim
Job Description
Responsibilities:
-
Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
- Resolve installation and upgrading problems.
- Coordinate equipment schedule to minimize system downtime.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
- Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
Requirements:
-
Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
- Good interpersonal/communication skills in understanding customer needs.
- Shows initiative and can work independently.
- Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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