Healthcare Interpretation Support
Gratitude IncHealthcare Interpretation Support
Job Description
Key Skills
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Project: Healthcare Interpretation Support
Role Type: Live Over-the-Phone Interpretation
Work Mode: Work From Home
Contract Duration: 6 months + 12 months renewable contract
About the Role:
Tech Mahindra is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.
The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.
Position Details
Designation: Associate – Interpretation Support
Language Requirement: Cantonese and English
Experience Required: 0 to 5 years
Industry/Process: Healthcare / Interpretation / BPO / Customer Support
Work Location: Work From Home
Working Days: 5 days per week, Monday to Friday
Weekly Off: Saturday and Sunday
Shift: Permanent Night Shift
Shift Timings: 9:00 PM to 6:00 AM / 10:00 PM to 7:00 AM
Shift Allowance: RM 25 per night
Contract: 6 months + 12 months renewable
Key Responsibilities:
The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:
Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Cantonese speakers.
Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.
Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.
Maintain a first-person interpretation style to ensure clear and natural communication between both parties.
Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.
Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.
Candidates must meet the following requirements:
High School Graduate, SPM, Diploma, or Bachelor’s Degree
Freshers and experienced candidates can apply
Candidates with professional experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism will be preferred
Comparable professional experience may also be considered
Must be fluent in Mandarin/Cantonese and English
Must be comfortable working in permanent night shift
Must be able to work from home with a stable internet connection
Preferred Candidate Profile
This role is suitable for candidates who have experience or interest in:
Cantonese interpretation
English-to-Cantonese translation
Healthcare support
Medical interpretation
BPO or contact center operations
Customer service
Live call handling
International voice support
Remote work roles
Basic Salary: RM 4,000 – RM 4,500
Negotiable Salary: Up to RM 5,000 based on profile and experience
Wi-Fi Allowance: RM 150 per month
Night Shift Allowance: RM 25 per night
Estimated Monthly Night Shift Allowance: RM 550, based on 22 working days
Performance Incentive: Based on performance
Total All-Inclusive Salary: RM 5,000+
Candidates have to complete the relevant assessment link and let us know which one have theg done. Only after this shall we proceed with the interviews. Please send this in one of the questions
Assessment Link :
Cantonese: https://forms.office.com/r/20puNhje4k
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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