Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur
Job Description
Key Skills
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Hiring For Customer Service - Indonesian Speaker (Native only) in Kuala Lumpur
-
Responsibilities
• Responsible for the operational tasks of Claims area:
o Call handling
o Channel handling
o Customer enquiries
o Sales support
o New business
o Policy issuance
o Payment processing
o Policy amendments Refunds
o Renewals
o Cancellations
o Complaint handling
o Customer surveys (NPS)
o Sanctions screening
o Fraud management
o Resource demand planning
o Training
• Implement improvements to current processes
• Ensure efficient customer service processes
Qualifications
Minimum qualifications
• Graduation (any stream)
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
Preferred qualifications
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
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NA, india
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