Hiring For Quality Analyst (Malaysia)
Gratitude IncHiring For Quality Analyst (Malaysia)
Job Description
Key Skills
162 candidate(s) have already applied for this Job. Apply now
Hiring For Quality Analyst (Malaysia)
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Description -
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Conducts quality reviews to evaluate quality performance and increase customer satisfaction.
Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.
Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.
Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world-class Customer support experience.
Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance.
Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.
MANDATORY SKILLS:
Fresher’s or 6 months experience in any Quality Review process
Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)
Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
Good Interpersonal & people management skills with good problem-solving approach.
Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.
Ability to work well under pressure.
Client oriented, flexible, patient.
Dual-Lingual: Excellent English and Japanese (spoken and written communication skills)
Good organizational skills
For Experience candidates
Excellent verbal & written communication & basic presentation skills
Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
Good Interpersonal & people management skills with good problem-solving approach.
Basic analytical skills for MIS, number crunching & reporting to internal & external customers.
Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.
Demonstrated Customer Service Skills
Japanese Language Proficiency is a must.
Work hours:
Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.
Apply Now Hiring For Quality Analyst (Malaysia)
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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