Human Resource Associate - Mandarin Speaker For Sr. Process Executive

Gratitude Inc

1460 Views

19 hours ago

1-3 Year(s)

RM 2 - RM 6 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Human Resource Management Human Resources COMPUTER SKILL Human Resource analytics Must be fluent in speaking both Mandarin and English Strong Communication Skills (Verbal and Written))

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Sr. Process Executive

Salary : MYR 2.6-4.9k

Level : JL 2A

HR Admin. (HR Generalist, HR Operations, Shared Service Generalist) Associate

1-3 years of experience in HR Administration processes (Employee Data Management, Benefit Admin, Compensation Admin, Performance Management) process with at least 2 years in Experience in HR organization Must Have

• Graduate in any stream

• Strong written and verbal communication skills

• Results and deadline driven

• Ability to work independently and as part of a team

• Minimum 1 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc

• Computer proficiency (MS Office – Word, Excel and Outlook)

• Proficient in Chinese Mandarin & English language (Read, Write, Speak)

Good to have

• Experience specific to Hire to Retire Data administration for Global (US , EMEA, APAC) clients will be added advantage.

HR Generalist, HR Operations, Shared Service Generalist:

• • Process Hire to Retire transactions which may include::

o Create/ update positions

o Create New Employee records

o Provide new hire info to Payroll/ Benefits

o Update Job and Salary related Changes

o Creating of employee verification letters

o Changes to employee data

o Process Job Requisition (Create & Amend Requisition)

o Receive info on mass upload and make changes

o Employment Reference Letters/verification of Employment letters (Digitally)

o Update Voluntary and involuntary exit Data in System

o Support in updating Redundancy and redeployment activities in updating Employee data in system

o Escalate non-transactional, production, issues promptly and according to established protocols

o Maintain service level agreements

Process Specialist:

Level : JL 3A

Salary : MYR 4k - 6k

HR Admin. (HR Generalist, HR Operations, Shared Service Generalist) SME

3-5 years of experience in HR Administration (Employee Data Management, Benefit Admin, Compensation Admin, Performance Management) process with at least 2 years in Experience in HR organization Must Have

• Graduate in any stream

• Strong written and verbal communication skills

• Results and deadline driven

• Ability to work independently and as part of a team

• Minimum 2 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc

• Computer proficiency (MS Office – Word, Excel and Outlook)

• Proficient in Chinese Mandarin & English language (Read, Write, Speak)

Good to have

• Experience specific to Hire to Retire Data administration for Global (US , EMEA, APAC) clients will be added advantage.

• Process & support Hire to Retire transactions

• Process & perform quality checks on all HR transactions and Recruitment admin activities.

• Provide assistance on resolving level 2 & 3 level questions on all HR transactions and Recruitment admin activities.

• Escalate non-transactional, production, issues promptly and according to established protocols

• Participate and contribute towards process transformation & automations

• Respond to escalated issues from HR professionals, and HR managers

• Supports TL in training, daily reviews and escalations resolutions

o Maintain service level agreements

Role

Mandarin Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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