Japanese Speaking IT Support Monitoring Executive at EPS Malaysia

Gratitude Inc

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1 month ago

Japanese Speaking IT Support Monitoring Executive at EPS Malaysia

1-15 Year(s)

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Job Description

Key Skills

Customer Service Japanese language

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Job Scope:

Position: Japanese Speaking IT Support (Monitoring Executive)

Company Background: IT/SI company

Tenure: Permanent

Remuneration: RM5,000-9,000 (depends on experience) + Yearly Bonus

Job Summary

In this role, you'll be responsible as Japanese Speaking IT Support for monitoring system equipment at user sites, including major Japanese companies. Your primary tasks will include verifying operations based on manuals, addressing alerts for malfunctions or abnormalities, and communicating with relevant departments. No prior experience is required, and both experienced and inexperienced individuals are encouraged to apply. This position offers opportunities for career growth, especially for those who gain proficiency in Japanese.

Responsibilities:

Monitor system performance: This involves regularly monitoring the performance of the system to ensure that it is functioning properly and efficiently.

Troubleshoot issues: When problems arise, it is the job of the system operator to troubleshoot and resolve any issues as quickly as possible to minimize downtime.

Maintain system availability: The system operator is responsible for maintaining system availability at all times. This includes performing routine maintenance and upgrades to keep the system up-to-date and functioning optimally.

Ensure data security: Data security is a critical aspect of system operation and monitoring.

Performance Requirements:

Ability to efficiently and effectively perform the technical requirements

Able to work 12 hours shift as part of the 24/7 shift rotation (Work only 3-4 days a week)

Effectively communicates with teammates and managers re: workflow, scheduling, and ETA’s

Meets or exceeds the established metrics for the position

Education or Certification:

Fresh graduates are also applicable (Training will be provided for 1-2 months)

Candidate must at least possess a Degree / Diploma in IT / Computer Studies or equivalent.

Able to communicate proficiently in oral and written English and Japanese (JLPTN2 level above)

Opens for Malaysian

Minimum 1 years of working experience, with 1 years in IT Support / monitoring is preferred.

Provide technical support: The system operator must be available to provide technical support to users and other stakeholders as needed.

You can also Whatsapp us at +601123062671 for more Details

Role

Japanese Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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