Korean Customer service Associate
Gratitude IncKorean Customer service Associate
Job Description
Key Skills
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1 Attend incoming customer contacts (via telephone, email, chat or via any other medium), log call details onto CRM / call tracking systems and perform call follow up tasks according to procedures.
2 Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM / call tracking systems according to procedures.
3 Deliver a consistent high level of customer service.
4 Ensure correct representation of the customer’s corporate and brand images in all interactions.
5 Maintain product and procedural knowledge and expertise associated with supported products and brands.
6 Escalate potential service issues with Supervisor or designated customer contact person / group.
7 Provide cover for other First Line Agents in their absence, either within the same team or across teams.
8 Liaise with Supervisor on specific projects where requested.
9 Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
10 Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.
11 Attend regular Team Meetings and product/process training to upskill knowledge
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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