Mandarin Customer Success Specialist for a top BPO

Gratitude Inc

1207 Views

16 hours ago

1-2 Year(s)

Selangor

Job Description

Key Skills

Customer Service Customer oriented Customer Care customer success customer support

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• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat)

To ensure professional, efficient, and quality service to Clients.

To accept and execute client instructions

To ensure efficient problem and complaint resolution

To cross-sell additional Bank products and services

To capture client feedback for future improvement

To capture the nature of Client contacts

To meet productivity standard

To acquire product knowledge and service skill through staff briefing and coaching from Team Manager

Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter

Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information

Pro-actively support to customers to prevent damage to brand loyalty

Identify and escalate priority issues through proper channels when necessar

Works with other team members in identifying better ways in providing better customer support

Maintains and improves quality of service by giving recommendations

Keeps job knowledge up to date by attending upskill training to improve skill

Meet all key performance indicators set by the company and client

Adhere to the policies set by the company

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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