Mandarin/Cantonese Speakers- CCE Kuala Lumpur & Johor

Gratitude Inc

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19 hours ago

1-3 Year(s)

RM 5 - RM 10 Thousand p.a

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Multitasking Japanese language Cantonese Japenese Customer Care good communication skills inbound and outbound process Proficient in the Mandarin language

7 candidate(s) have already applied for this Job. Apply now

Location : Johor

The candidates should have good command in Cantonese, Mandarin & English (Ability to read and write in Traditional Chinese Character is a MUST)

The Salary would be as below :

Basic - RM 3000

KPI - RM 400

6th day allowance - RM300

Night Shift Allowance - RM300

Age requirements: Below 35 years

Education level: SPM and above.

Working days: 6 days a week

Working hours: 3 shifts to choose from

* Candidate must be able to attend work physically on a daily basis.

*Candidate must be close to Nusajaya, Johor.

The candidates are expected to handle incoming calls from the customer. Depending on Candidate's language ability, they will have to complete assessments and will be based on projects.

Location : PJ

Contractual Role

L1 RM3k+KPI RM200,

L2 RM3.8k+KPI RM200.

Mon-Fri, 8:30am-7pm, Sat, 9am-1pm. 5 days rotational shift.

Minimum SPM.

L2 would require minimum 1 year of CS experience.

L1 Role:

First level phone, email and fax support for customers with corporate/consumer products

products

• Inbound & Outbound Calls

1. Liaise with Business Unit on status of service request

2. Filter calls that do not need engineer on site and perform FCR

3. Dispatch Engineer on-site for hardware related issues

4. Filter call base on product and require different assistance such as software help and to transfer to the

department in charge

5. Handle calls from Sales & Main Line

6. Enquiries on Paper, Toner, Staples and others

7. Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other

products

8. Enquiries on eShop Web Portal online purchase and delivery matters

9. Enquiries on indoor service repair status and related matters

10. Enquiries on gift redemptions

• Administrative task

1. Any assignment as assigned by the immediate superior or HOD

• Assist Service Mailbox enquiries and replies

• Handle Inbound & Outbound Calls for Main Line and Operator queue

• Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries

• Send sales lead to the respective sales team

• Raise escalation for the relevant Business Unit for resolution

• Accurately record and update customers’ cases into CRM and trackers following appropriate processes

ensuring follow through in all cases

• Ensure all follow ups are done in a timely manner

• Ensure all SLA’s are met appropriately

• Maintain high level of customer satisfaction whilst maintain a professional manner

• Be familiar with all policy, processes, and product knowledge and escalation paths

• Remain polite, patient and courteous with customer throughout the experience

• Ensure the end to end experience for all customers is at a high level of customer satisfaction

L2 Role: Primary Job Functions:

CHD/ BHD

• Point of contact for system service requests and queries from copier, printers & scanners users

• Ability to multi-task and make decisions quickly based on the customer's needs

• Ability to handle difficult calls in a professional manner

• Respond to requests for technical assistance on system issue by telephone or electronically (email)

•Log service request detailed information as required into the Enterprise System

• Identify and escalate situations requiring urgent attention

• Carry out such other tasks and responsibilities as may be required and assigned which would be based on the changing

needs of the organisation consistent with the employee’s skills and abilities

• Provide technical support for product related issues (for domestic market)

• Provide helpdesk support via telephone/email

• Use problem solving skills and product knowledge to resolve customer’s technical queries in a timely manner

Role

Any Other

Timings

Rotational Shifts (Contract To Hire)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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