Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Location: HCM City, Vietnam
Responsibilities:
• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level
of employee and customer satisfaction
• Responsible for following agreed governance model, escalation & communication plan
• To ensure team members achieve agreed standards in relation to their job assignments.
times of annual leave/sick leave/study leave and daily working hour schedules
• Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.
• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,
performance Appraisals and attrition management
• To be the Key contact for all problems and queries with specific business assigned.
Requirement:
• Candidate must have Bachelor’s degree in operations management or related field.
• Very excellent in English
• At least 08 years of professional experience in Operation Management/Customer Service in Call Center or relate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)
Role
Any Other
Timings
Flexible ()
Industry
Telecom / ISP
Work Mode
NA
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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