Operations Manager

Gratitude Inc

1715 Views

17 hours ago

Operations Manager

3-9 Year(s)

Selangor (Cyberjaya)

Job Description

Key Skills

Coaching Communication Hiring Leadership Planning and Organising Problem solver Problem Solving Training Performance Management client management

2 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies.

Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now.

We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for an Operations Manager.

Responsibilities

• Manage operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction.

• Establish and manage relationship with stakeholders.

• Oversight of team – organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities.

• Following agreed governance model, escalation & communication plan.

• Ensure team members achieve agreed standards in relation to their job assignments.

• Ensure training of new staff on the corporate policy rules to be adhered to.

• Ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

• Monitor and document work schedule of staff and absences.

• Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates

• Ensure that all audit related issues are brought to a close

• Identify and drive continuous improvements and initiatives in process

• Coach & mentor Team lead so that they are able to manage their teams better

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

• Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.

• Ensure that all internal customer queries are followed up on a timely basis

• Collaborate with internal teams.

• To be the Key contact for all problems and queries with specific business assigned.

Requirement

• Working under the pressure

• Fluency in Japanese and English (speaking, listening, writing and reading). Working 100% English.

• University/College degree

• English has to be advanced

• Experience in managing team (up 50HC) for more than 3 years

• Experience in CS/BPO/Sales/Client relationship OR Excellent communication skills

Native Japanese are encouraged to apply.

Work Schedule

• Able to 24/7, shift time will follow client demand (No fixed shift)

• Working 5 days, 2 days off per week ( depend on the Ops schedule)

Location: Cyberjaya

Rotational Shifts

Salary : 15-17k MYR

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Susan Kazythreesixty

Recruiter - Gratitude Inc

NA, kenya

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