Process Trainer -Japanese Speaking

Gratitude Inc

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17 hours ago

4-5 Year(s)

RM 80 - RM 85 Thousand p.m

Job Description

Key Skills

Japanese language Process trainer

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Role & Responsibilities:

• Train agents on product and process, as and when there are NHT batches

• Monitor contacts and find out areas of opportunity

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for defined training conversion

• Managing retention during training

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs,

conducting refreshers

• Demonstrating innovation in training by carrying floor requirement into classroom training.

• Maintaining Data as per training Processes

• Drive C-Sat & E-sat initiatives to add value to the Process and customer

• Must have excellent presentation and communication skills.

• Should be able to drive key performance metrics related to training

• Must have the ability to work under pressure & in an unstructured environment.

• Must be flexible to being up-skilled on VASS & quality

• Excellent communications skills

• Proficient with MS Office

• Production hours to be given weekly in the absence of NH training

REQUIREMENT

• N1 Certified

• Japanese competency in 4 skills (writing, reading, speaking, listening)

• More than 4 years of experience in using Japanese

• Experience in BPO industry will be a plus

• Logical thinking, analytical thinking

• Self motivated, proactive, team work spirit

• Can go on overseas business trips or training

• Good at English competency in 4 skills

Role

Process Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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